You may re-watch the video teaching if you need help answering any of the following questions.
Before Submitting a request, Please try the following steps on your regular browser:
1. Logout of the site
2. Clear your cache (Temporary Internet files)
3. Log back in
If that doesn’t fix it, please try to open a different browser to see if it loads correctly there. For Example, if you are using Chrome, Please try to open a Safari, Firefox or Edge window.