What personal information do we collect?
When utilizing our site, you may be asked to voluntarily enter your name, email address, mailing address, demographic information, credit card information, as well as additional information in our surveys relevant and necessary for research purposes involving the organizations, institutions, and/or teams we serve. We may also collect other details to help you with your experience on our site including your IP address, web requests, and clicking patterns on our site such as with Google Analytics.
When do we collect information?
We collect information from you when you visit our site, register on our site, respond to a survey, fill out a form or enter information on our site, as well as when you communicate with us via email, phone, or other ways.
We may also collect information to provide us with feedback on our products or services.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions to offer better site experiences and tools
in the future. We may also use trusted third-party services (e.g., Google Analytics) that track this information on our behalf. To learn more about Google Analytics, please visit their Terms of Service and Privacy.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you choose to block or remove cookies, some features of the site may not work appropriately or be turned off.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for a newsletter, respond to a survey or marketing communication, utilize the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
Data collected as part of our surveys are used for research purposes and are reported in aggregate form. While individual user results are shared with the organization, team, or institution requesting you to complete our surveys, no personally-identifiable information regarding specific users is published publicly without the expressed written consent of such individuals.
How do we protect your information?
Our website utilizes multiple methods to help ensure your information and data is secure. We provide daily scans for malware and other vulnerabilities to make your visit to our site as safe as reasonably possible. We utilize continuous security monitoring such as DNS, Whols change notification, spam list monitoring, as well as uptime monitoring.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your information. This includes using a Web Application Firewall (WAF) to prevent against SQL injection and DDoS attacks. We also use a Content Delivery Network (CDN) to enhance the performance of our website.
Despite these numerous attempts to keep your information safe, we cannot and do not guarantee the security of the personally-identifiable information you provide to us.
For your convenience, we may store your information for a reasonable period to serve its purpose or as long as the law requires.
We do not sell, trade, or otherwise transfer to outside parties your personally-identifiable information. This does not include 3D Institute personnel, website hosting partners, and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. In the event we sell, merge, buy, or otherwise partner with another business entity, we may disclose your information to the partners of the said business entity so that they can continue to serve you or inform you of ongoing products and services. Please note that we may not provide you with a notice prior to disclosure in cases such as these.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
You can change your personal information by emailing us at email@example.com.
How does our site handle Do Not Track signals?
The 3D Institute values your privacy and security. With regard to Do Not Track (DNT) signals, because a DNT standard has not been adopted to this day, the 3D Institute does not use DNT signals.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Although this site does not contain content that is generally unsuitable for children, this site is not designed nor does it specifically market to children under the age of 13 years old. In the event the 3D Institute has knowingly received information from someone under the age of 13 in violation of this policy, we will delete that information immediately.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.